About Us
Our Contact details:
Proline Sports
Champion Manufacturing Group Limited T/A
Unit 2
Heron Road, Rumney, Cardiff, CF3 3JE, United Kingdom
Phone: (+44) 02920 779440
Email: sales@proline-sports.co.uk
Vat No: GB 927544894
Making A Purchase
Please feel free to browse our online catalogue and store with no obligation. You may exit to our main website easily by pressing the Home button at any time. Making a purchase could not be easier. Simply click on the “Add To Order ” button for items you wish to purchase. You will then be asked to confirm the quantity and either amend, continue shopping or go directly to the checkout. You may cancel the procedure at any time. To see your order so far simply click on “View Order”. After selecting “Checkout” you will be asked for a few details that we need in order to fulfil your order. We accept credit or debit card payments online.
Credit Card Security
All card details are encrypted in the software when an order is placed using full 128 bit encryption. The sensitive details are only accessible and decrypted after they reach our in-house systems. They are not held in clear text on any online website or server at any time. – Currency conversions: Due to continual fluctuations in money markets around the world, it is not always feasible to constantly update our International price lists. To this end all Proline prices and transactions are conducted in GBP/UK Pounds (£). International orders will be automatically converted by the card provider and charged in your local currency, on the date of payment transaction.
Guarantee
WE PROUDLY SUPPLY ALL PRODUCTS WITH A 30 DAY EXCHANGE – OR REFUND GUARANTEE *
* (not including Postage & Packing, Express Shipping or third party fees – which are the responsibility of the customer and non refundable, unless an administration or clerical error made by, or on behalf of the company is deemed to be at fault). For all exchange and refund requests, we must be contacted in advance, in order to issue a returns authorisation number or an exchange submission form. (See important Returns & Exchanges section below). In addition, to your statutory rights, all Proline products are warranted for 12 months from the date of purchase against faulty workmanship and / or materials.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02920 779440 (International +44 2920 779440) or write to us at Unit 2 Heron Road Rumney Cardiff CF3 3JE United Kingdom
Privacy Policy
Proline do not disclose any customer information to any third parties without prior approval and / or consent. As with the majority of online stores, cookies are used on this shopping site in order to keep track of the contents of your order list, once you have selected an item, and through to the checkout screens. In addition a cookie is used to store delivery addresses if the address book is used, and to store non-sensitive details, if you select the ‘Remember Me’ option.
Returns & Exchanges
Please contact us in advance for a RMA (returns authorisation number) using any of the methods above or by sending an e-mail to:- returns@proline-sports.co.uk – quoting your full name and order or invoice reference number, together with a description of the reason for return. A returns address and RMA will then be issued within one business day.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
DISCLAIMER
Please note that although every care and consideration has been taken in producing this web site, it is to provide information and as such should be taken in this context only.
Should for any reason the prospective purchaser be unsure in any way concerning the suitability of each individual support/brace product, we advise that they should first seek professional medical advise.